At RIDGE OFFICIEL, your satisfaction is our priority.
We are committed to providing you with quality products and exemplary customer service. If you are not completely satisfied with your purchase, please see our return and refund policy below.
- Return period
You have 30 (thirty) calendar days from the date of receipt of your order to return a product. After this period, returns cannot be accepted. - Return conditions
To qualify for a return, your product must be in its original condition, unused, undamaged and in its original packaging. Any accessories, manuals or other items supplied must also be returned. - Return procedure
Prior to any return, please contact our customer service department at [email address] or by phone at [phone number] to obtain a return authorization and return number (RMA).
Pack the product carefully in its original or equivalent packaging.
Include a copy of the receipt or invoice in the package.
Send the package to the following address: [address of warehouse or return center].
- Return costs
Return shipping costs are at the customer’s expense, except in the case of a defective product or an error on our part. In such cases, RIDGE OFFICIEL will assume the return shipping costs.
- Refunds
Once we have received and inspected the returned product, we will inform you whether your refund request has been approved or rejected. If approved, the refund will be made via the same payment method used at the time of purchase. The time it takes for the refund to appear may vary depending on your banking institution or payment operator. - Defective or damaged products
If you receive a defective or damaged product, please contact us within 48 hours of receipt with supporting photos. We will then proceed with an exchange or refund, depending on your preference. - Exceptions
Certain products are excluded from the right of withdrawal for health or safety reasons, in particular personalized or limited edition items. - Contact us
If you have any queries or questions about our returns and refunds policy, please do not hesitate to contact our customer service department.