At RIDGE OFFICIEL, we are committed to providing you with a smooth and satisfying shopping experience.The following delivery policy details how we ensure that your orders are received in the best possible conditions.
- Delivery times
Standard orders: Orders placed before 3:00 pm (local time) are generally processed and dispatched within 1 to 3 working days.
Estimated delivery times :
In France: 3 to 5 working days after dispatch.
Europe: 5 to 7 working days.
International: 7 to 14 working days.
Exceptions: In periods of strong sales or in the event of exceptional circumstances (such as strikes, bad weather, etc.), delivery times may be extended. We will keep you informed of any delays.
- Delivery methods
RIDGE OFFICIEL offers several options to meet your needs:
Standard delivery (via our logistics partners)
Express delivery (optional, at extra cost)
In-store collection (if available in your area)
The available options will be specified during the order process.
- Delivery charges
Delivery charges vary according to the destination, the method chosen and the value of your order. They will be clearly indicated when you confirm your order.
- Order tracking
After shipment, you will receive an email with a tracking number to follow your order in real time until delivery.
5.Delivery areas
RIDGE OFFICIEL delivers to France, Europe and selected international countries. For specific destinations, please consult our customer service department.
6. Receipt of order
Checking on receipt: On receipt of your parcel, please check the condition of the parcel and the products. In the event of damage or missing products, please contact our customer service department within 48 hours. Delivery address: Please ensure that the address provided is correct and complete. RIDGE OFFICIEL cannot be held responsible for delays or losses due to incorrect information.
7. Modifications and cancellations
If you wish to modify or cancel your order, please contact us as soon as possible. Once the order has been dispatched, any changes or cancellations may not be possible.
8. Questions and assistance
If you have any questions concerning delivery or any special requests, please do not hesitate to contact our customer service department at contact@ridgeofficial.com or by telephone at +12152688872.